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CBD Oil Frequently Asked Questions

CBD Oil Frequently Asked Questions,

Frequently asked questions.

There are many questions that you may have about CBD products, here we have compiled the answers to some frequently asked questions.

Q: Is CBD oil legal to buy?

A: The simple answer is yes. Our CBD oil does not exceed the EU legal limits for THC, making it legal to buy in this country.  Our products are sold as food supplements, not as medicines, to ensure that we meet EU regulation.  We do not claim to diagnose, treat or cure any illness or disease.

  1. What is THC?

A: THC is the compound in cannabis that causes the high which is experienced when taking cannabis products.  In the EU there are strict limits on the level of THC that is permitted in CBD products.

Q: What are the legal limits for THC in CBD products?

A: To meet the legal requirements of THC, there must be no more than 0.2% THC in the product and it must not be easily separated from the product.   All of our CBD products go through rigorous testing to make sure that they meet this requirement.

Q: How old do you have to be to buy CBD oil and products?

A:  This product is not for use by, or sale to persons under the age of 18.

Q: Can I travel with CBD oil?

A: Our CBD is legal within the UK.  It is recommended that if you travel outside of the UK with any CBD products it is best to check the laws of the country you wish to travel to BEFORE you travel.

Q: What are the benefits of CBD oil?

A: To conform to UK law we cannot make medical claims or recommendations on how you should use CBD oils and other CBD products that we have on offer.  This is because any such recommendations may be viewed by the MHRA (Medicines and Healthcare Products Regulatory Agency) as promoting CBD oil as a medicine.

On our site there are guides available to help you decide if CBD products may be of benefit to you.

Q: How much CBD should I use?

A: We recommend you take the products only as directed on the label.

Q: How do I store my CBD oil?

A: The best place to keep the oil and other products is in a cool, dry, dark place (such as a cupboard) when not in use.

Q: Is there a warranty on your CBD products?

A: Always use the ‘best before’ dates on product packaging to determine product life.  As long as your product is stored correctly between uses, we guarantee a minimum of 6 months shelf life from when the product is dispatched.

Q: What are your qualifications?

A: We are not qualified health professional nor pharmaceutically trained and therefore unable to give out any form of medical advice.

We would recommend that if you are not sure if CBD products are right for you, especially if you are on any other medication, you should discuss this with your Doctor or Pharmacist before taking it.

Q: How can I pay for my CBD products?

A: We accept Visa, Master card, debit card or direct bank transfer. We take your privacy seriously and therefore we do not store your card details on our server.

Q: Can I order over the phone?

A: We are currently only available to take orders via our website.

Q: Do you ship overseas?

A: At present we only deliver within the UK and the EU (with the exception of Denmark, Finland and Slovakia).

Q: Can I return my products?

A: Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals intact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.  To cancel or return goods please contact us via email quoting your order number.  Please see our refund policy for full details.

Q: How do I remove my details from your website?

A: Simply send us an email using our contact us form and we will be happy to remove you from our database.

Q: Is my information safe?

A: The data stored is 100% secure and all passwords are encrypted and stored in our website CMS.  Please see our privacy policy.

Q: Will I receive marketing emails?

A; Apart from the transactional emails, you will not receive any marketing emails, unless you had opted for it. We DO NOT share customer data with any third-party websites or agencies.

Q: What if I cannot see my question?

A: We have written some very extensive articles in our education section we strongly advise you to read so that you are fully informed before buying any CBD product. If you have any further questions please ask them via the ‘contact us’ section where we will be happy to help.