Terms and Conditions


Genuinecbdoil.co.uk receives payment with PayPal.

All amounts are in GBP and is inclusive of VAT.

Genuinecbdoil.co.uk uses an authorized payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that you cannot read your information.


Genuinecbdoil.co.uk delivers on every weekday, with orders made before 1pm.

First class orders: Delivery time is 1-3 days.

Second class orders: Delivery time is 2-4 days.

All International orders are sent Airmail Signed and Tracked. Delivery time is 7-21 days.

Genuinecbdoil.co.uk does not take responsibility for customs fees, customs delays and other customs problems.

Genuinecbdoil.co.uk does not take responsibility for delivery times. We post all items promptly, but local couriers determine delivery time.

Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland & United Kingdom (UK).



There are 2 years of right of claim under the Purchasing Act. Our right of complaint applies to defects in materials and / or fabrication.

The complaint does not apply to errors or damage caused by improper operation of the product / service.

Genuinecbdoil.co.uk will cover return costs to a reasonable extent.

Upon return,
please contact and send complaints to:



68 Ethel Street,
West Midlands, B67 5AJ,
United Kingdom

Packages will not be sent on demand.


If a refund has been agreed upon, please send your bank details so that we can transfer the agreed amount.

Right of withdrawal

14 days full return on goods purchased in our webshop.
The period is counted from the day you receive the order.

Return costs must be paid by yourself.

Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must return within 14 days of returning the shipment.

The notification shall be given via mail at genuinecbdoil@gmail.com. In the message, please let us know clearly that you wish to exercise your right of withdrawal. You can also choose to use our default cancellation form and send by return.

Item condition when dispatching the return
You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words – you can try the product in the same way as if you tried it in a physical store.

If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant’s commercial value.

In order to receive the full purchase amount, you must do the same as you can at a physical store. You must test the product, but do not take it in real use.

Complaints – Overview and Links:

If you have a complaint about a product purchased from our webshop, a complaint may be sent to:


If you are a consumer located in an EU country, you can state your complaint in the EU Commission Online Complaints Platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, please provide us with our e-mail address: genuinecbdoil@gmail.com